$70-$75 per hour Arlington, VA Contract

• Duration:

• 12 months
• Responsibilities
• + Design, develop, configure, and enhance PeopleSoft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.

+ Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, and SQL. + Build and support integrations between PeopleSoft CRM and external systems using

REST/SOAP

APIs, Integration Broker, web services, JSON/XML messaging, file-based interfaces, and other enterprise integration patterns. + Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency; support Fluid or other modern PeopleSoft UX patterns where applicable. + Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation of upgraded functionality. + Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement durable fixes. + Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications to support reliable service operations. + Develop reusable utilities, scripts, and automation to improve deployment, testing, interface monitoring, data validation, troubleshooting, and operational support. + Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data to confirm functionality and data integrity. + Migrate and promote CRM objects and configuration across development, test, and production using established configuration, change-control, and release-management practices. + Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams to diagnose cross-platform issues. + Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles for CRM enhancements and integrations. + Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions.

• Requirements
• + Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered.

+ 3 years of hands-on PeopleSoft development experience, including experience developing or supporting PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality. + Strong PeopleTools development skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL; experience developing or consuming

REST/SOAP

APIs is required. + Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment. + Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment of customized application components. + Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages; ability to perform root-cause analysis and deliver maintainable solutions.

• Desired Skills
• + Hands-on PeopleSoft CRM experience with help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations.

+ Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms. + Knowledge of integration best practices including REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation. + Experience with PeopleSoft Fluid, responsive UX patterns, or modernization of legacy PeopleSoft pages and navigation is a plus. + Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing. + Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support.

• Additional Information
• +

Clearance:

Must be a U.S. Citizen with an active Secret security clearance. +

Work Environment:

Onsite/Hybrid as required by the contract.

• About US Tech Solutions:

• US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
• US Tech Solutions is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• AI Statement:

• By applying, you acknowledge that AI-assisted tools may be used during hiring.
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