Director | Customer Experience Strategy

Director | Customer Experience Strategy Honeywell Aerospace - 3.7 Phoenix, AZ Job Details Full-time 23 hours ago Qualifications Managerial strategic planning Strategic management Benchmarking Senior level Cross-functional collaboration Full Job Description The Director of Customer Experience Strategy & Transformation is a people leader responsible for defining and advancing the future state of how we interact with customers transactionally and digitally. This leader identifies and shapes a forward-looking, business-led CX strategy; benchmarks best-in-class capabilities; and converts insights into a prioritized transformation roadmap with clear business cases, funding alignment, and measurable outcomes. This role partners across business, operations, and IT to simplify customer interactions end-to-end, expand digital self-service, and improve customer experience outcomes.