Data Operations Lead Patient CRM Data Operations & Stewardship Position Summary The Data Operations Lead is responsible for ensuring operational excellence, reliability, monitoring, stewardship, and continuous improvement of patient data across the Patient CRM ecosystem. This role acts as the operational business owner for CRM data, providing leadership for data quality monitoring, incident management, stewardship operations, archival strategy, production change governance, and data issue remediation. The role serves as the primary escalation point for data-related operational issues and ensures that patient data remains accurate, compliant, and business-ready Key Responsibilities 1. Data Incident & Problem Management 2. Data Quality Monitoring & Observability 3. Data Stewardship Operations 4. Data Detoxification & Remediation 5. Data Change Management 6. Data Archival, Backup & Recovery 7. Operational Readiness & Product Launch Support 8. Operational Governance Execution Qualifications Required Bachelor's degree in Data Management, Information Systems, Healthcare, or related discipline. 8-10+ years of experience in: Data Operations Data Quality CRM Support Data Stewardship Incident Management Experience supporting patient, provider, or regulated healthcare data environments. Preferred Salesforce Life Sciences Cloud or Health Cloud experience. Experience with data quality tools, observability platforms, and operational dashboards. Knowledge of MDM, patient identity management, and stewardship operations. Familiarity with

HIPAA, PHI

handling, and audit requirements.