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Auburn University

IT Support Student Assistant

Entry-Level JobVerifiedNo experience needed

Career Insights for Technical Support Engineer / Analyst

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Based on Alabama data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,704 / year median in Alabama

-10% projected decline

Explore Career

Job Description

  • Salary Range:
  • USD $15.00/Hr. - USD $20.00/Hr.
  • Locations:
  • Auburn University, AL
  • Job Type:
  • Student
  • Department:
  • Engineering Administration
  • Associated Division:
  • Samuel Ginn Col of Engineering
  • Req ID:
  • 8096
  • Overview
  • Auburn's McCrary Institute for Cyber and Critical Infrastructure Security, in collaboration with the Oak Ridge National Lab (ORNL), will establish a Southeast Region Cyber Collaboration Center to enhance the cyber security of the U.
S. electricity sector. This center, including stakeholders from industry, government, and academia will facilitate information sharing and generate innovative solutions for cyber risk mitigation. As part of this project, Auburn will be providing multi-disciplinary direct critical infrastructure security experiences to students and critical infrastructure practitioners. This position is responsible for assisting with system administration, network configuration, and IT service support across The Southeast Region Cybersecurity Collaboration Center (SERC3) environment. Students will work alongside institute staff and industry partners to maintain critical IT services, implement secure practices, and ensure seamless operations across multiple labs and collaboration spaces.
  • Responsibilities
  • + Assist with IT system configuration, installation, and patching + Support network management and connectivity in lab and office spaces + Maintain asset inventory, user accounts, and access controls + Provide first-level IT support to students, staff, and partners + Ensure adherence to cyber and physical security protocols + Support execution of research and operational IT initiatives + Prepare reports, documentation, and technical demonstrations •Qualifications•Enrolled student at Auburn University Must have the ability to work 10+ hours per week Preferred Qualifications Undergraduate student in Computer Science, Software Engineering, Information Systems, or related field Interest in IT/OT, networking, cybersecurity, and enterprise system support •Minimum Knowledge, Skills, and Abilities•+ Familiarity with Windows, Linux, and cloud platforms preferred + Strong troubleshooting and documentation skills + Ability to communicate effectively and work in a team environment •Why Work at Auburn?
  • Why should
  • YOU•consider student employment at Auburn University?
+
  • Gain valuable work experience!
  • Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals. +
  • Build your network!
  • Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors. +
  • Make a difference!
  • Have the satisfaction of knowing
  • YOU•are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
  • Equal Opportunity Compliance Statement
  • It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.
Please visit the Office of Equal Opportunity Compliance's website (https://auburn.edu/administration/eoc/) to learn more.