Company Overview Webster Fulfillment is a leading third-party logistics (3PL) provider dedicated to supporting e-Commerce retailers with efficient order fulfillment solutions. Our mission is to alleviate operational challenges, boost profitability, and enable our clients to focus on delivering exceptional products and customer experiences. Job Summary We are seeking a skilled IT Support Technician to join our dynamic team. In this role, you will be responsible for maintaining and troubleshooting our IT infrastructure, providing technical support to staff, and ensuring the seamless operation of hardware, software, and network systems. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a comprehensive understanding of IT support processes. This position offers an opportunity to contribute significantly to the efficiency and security of our technological environment. Duties Provide first-level technical support for desktop computers, mobile devices, printers, and other hardware components. Troubleshoot and resolve computer, printers, phones, internet and other technology-related problems. Install, configure, maintain and upgrade computers, software, peripherals, and other IT equipment. Set up computers, user accounts, email accounts, and system access for new employees. Assist with onboarding and offboarding, including equipment assignments and access changes . Perform routine system maintenance, updates, backups, and security checks as assigned. Maintain documentation related to IT assets, procedures, and incident reports; support analysis for ongoing system improvements. Support IT security protocols by managing firewalls, VPNs, and other security measures to protect company data. Collaborate with teams on computer management tasks such as OS updates, hardware upgrades, and system backups. Maintain confidentiality and protect company information and systems. Perform other IT-related duties as assigned. Periodic travel may be required to Monroeville facility. Experience Proven experience in IT support, technical support roles, help desk, or a related position required. Hands-on experience supporting hardware components such as desktops, laptops, mobile devices, printers, routers, switches, firewalls, and other peripherals. Knowledge of Microsoft Office Suite applications and troubleshooting software issues effectively. Ability to communicate technical information clearly to non-technical users across diverse backgrounds. Analysis skills necessary for diagnosing complex technical problems quickly and accurately. Skills Strong problem-solving and analytical skills. Excellent customer service and communication skills. Ability to prioritize multiple requests and meet deadlines. Strong attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive company information appropriately. If you are passionate about technology support and eager to contribute your expertise in a fast-paced environment dedicated to operational excellence, we encourage you to apply today. Join our team at Webster Fulfillment as we continue to enhance our IT infrastructure to better serve our clients.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

401(k) Employee discount Referral program

Experience:

IT Support/Technical:

1 year (Required)

Work Location:

In person