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University of Alabama at Birmingham

Computer Support Tech-Help Desk Analyst (Temp)

Pay: $18/hr

Posted: 2 weeks ago

Location: Birmingham, AL (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/29/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,399 / year median in Alabama

-17% projected decline

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Job Description

Computer Support Tech-Help Desk Analyst (Temp) University of Alabama at Birmingham - 4.1 Birmingham, AL Job Details Temporary $18 an hour 3 hours ago Qualifications Network troubleshooting Technical support via phone IT system monitoring Incident management software Information Systems Associate's degree in Information Systems Computer hardware Desktop (troubleshooting support) Customer support ticket management System deployment Problem management Technical support via email Training Associate's degree 2 years Implementing IT solutions Entry level Ticketing system technical support Full Job Description Description Position Overview a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. Makes sure they are responding appropriately in a precise and timely manner. Implements and installs new computer solutions and contributes to logistical solutions for unit needs. Utilizes Problem Management database to register problems and record most effective solutions. Contributes to departmental training with other staff and supervisor. Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned. Pay Rate $18.00 an hour Qualifications Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements

Primary Location :

Temporary Services Job Category :

UAB Temporary Services Organization :

114402000

Temporary Services Employee Status :

Temporary Shift:

Day/1st Shift Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite