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M
Mindlance
Technical Support Specialist 3
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Alabama data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,704 / year median in Alabama
-10% projected decline
Job Description
Technical Support Specialist 3#26-24581
Birmingham, AL
Onsite Job Description
5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.