Schedule:

M-F 8:00 AM- 5:00

PM Job Summary:

We are seeking a Junior-Level Help Desk Support professional to provide technical assistance to employees and troubleshoot basic computer, software, and technology-related issues. This is an excellent opportunity for someone with approximately 1 year of help desk or technical support experience who is looking to grow their IT career.

Responsibilities:

Provide first-level technical support to employees. Troubleshoot basic computer, software, and technical issues. Assist with password and account-related issues. Set up and maintain computers, monitors, printers, and other equipment Install and update software as needed Respond to help desk requests in a timely manner Document technical issues and resolutions Escalate more complex technical issues when necessary Provide professional and friendly customer service

Qualifications:

High school diploma or GED required IT-related education, certification, or technical training preferred At least 1 year of help desk, technical support, or related IT experience preferred Comp

TIA A+, IT

support certification, or related coursework is a plus Basic knowledge of Windows, computer hardware, software, and troubleshooting Strong communication and customer service skills Good problem-solving and organizational skills Ability to learn new technology and work independently Equivalent combination of education, training, and hands-on experience may be considered #LSM125

Pay:

$38,000.00 - $42,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person