Onsite Desktop Support / Systems Administrator

Onsite Desktop Support / Systems Administrator Excellere IT Solutions, LLC Mobile, AL Job Details 21 hours ago Qualifications Microsoft Excel Technical documentation Windows Driver's License Azure AD Customer support ticket management Technical writing IP networking Cloud services Active Directory management

Full Job Description Description:

Position Overview The Onsite Desktop Support / Systems Administrator will work as part of the Service Team, providing both onsite end-user support and systems administration across client environments. This role blends hands-on desktop support with infrastructure, cloud, and systems management responsibilities, making it ideal for a technician ready to grow into a more advanced engineering role. Key Responsibilities Manage priorities in a fast-paced, high-demand environment Handle Tier I/II IT support requests with a focus on responsiveness and resolution Provide onsite customer support and end-user assistance Assist with workstation imaging, deployment, and lifecycle management Perform and document asset and inventory tracking initiatives Deliver exceptional customer service and maintain strong client relationships Troubleshoot and resolve issues including: Password resets Windows 10/11 OS issues Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) Mobile device support (iOS/Android) Manage shipping/receiving and coordinate hardware logistics Document, update, and close tickets within the PSA/ticketing system Develop technical documentation for both technical teams and client stakeholders Administer and support Microsoft 365, Azure AD, and Intune environments Manage user provisioning, access controls, and group policies Support endpoint security tools (e.g., SentinelOne, Defender, or similar platforms) Assist with server administration (Windows Server, file/print services, basic virtualization) Monitor and maintain system performance, patching, and updates Support backup and disaster recovery solutions Assist with network troubleshooting (DNS, DHCP, VPNs, firewalls, switches, Wi-Fi) Participate in infrastructure upgrades, migrations, and client onboarding projects Collaborate with engineering teams on escalations and project delivery

Requirements:

Requirements 3-5 years of experience in a high-volume support desk or MSP environment Strong experience with Windows 10/11 and Microsoft Office environments Hands-on experience with Microsoft 365, Azure AD, and endpoint management tools Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Experience with ticketing systems and documentation best practices Excellent communication and customer service skills Ability to work independently and as part of a team Strong organizational and multitasking abilities Willingness to continuously learn and pursue technical certifications Preferred Qualifications Experience with Microsoft Intune and device management Exposure to cybersecurity tools and frameworks Experience with virtualization platforms (VMware, Hyper-V) Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Work Environment & Physical Requirements Ability to sit or stand for extended periods Ability to lift and move equipment up to 50 lbs Frequent onsite work at client locations Valid driver's license and reliable transportation required