Find Jobs
Find Jobs Near You – Available Work in Your Location
Technical Support Specialist
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Alabama data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,704 / year median in Alabama
-10% projected decline
Job Description
Technical Support Specialist at ARMS Technical Support Specialist at ARMS in Mobile, Alabama Posted in about 19 hours ago.
Type:
full-time Company Description ARMS has been a leading provider of integrated CAD, RMS, and Compliance solutions for higher education, municipalities, K-12 schools, hospitals, and other public safety agencies since 1988. Our cloud-based, CJIS-compliant platform streamlines incident management, reporting, property tracking, and compliance automation. With real-time access, secure data storage, and seamless third-party integrations, ARMS simplifies operations and ensures automated compliance. Agencies choose ARMS for our cloud-based reliability, automated compliance, streamlined reporting, and 24/7 customer support. Role Description This is a full-time on-site role for a Technical Support Specialist. Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing and resolving technical issues, maintaining customer support documentation, and assisting with product installations and updates. The role demands effective communication and problem-solving skills to address and resolve customer inquiries promptly. Qualifications Technical Support and Troubleshooting skills Customer Support and Customer Satisfaction skills Strong Analytical Skills Excellent communication and interpersonal skills Ability to work independently and in a team environment Experience with CJIS-compliant software is a plus Bachelor's degree in Computer Science, Information Technology, or related field