Install, configure, upgrade, and maintain computers, operating systems, software, printers, and other IT equipment. Troubleshoot and resolve hardware, software, email, network, and peripheral equipment issues. Provide helpdesk support and assist employees with technical questions and problems. Maintain desktops, laptops, network equipment, cabling, telephone systems, and audiovisual equipment. Assist with LAN/WAN network maintenance, including routers, switches, firewalls, and related equipment. Assist with network security, backups, system maintenance, and HIPAA compliance. Maintain IT equipment and software inventory and enforce technology standards and policies. Provide basic technical training and support to end users. Coordinate with outside vendors and service providers when necessary. Perform other IT-related duties as assigned by the IT Director or Network Administrator. Minimum of two years of college-level coursework or training in Computer Science, Information Technology, or a related field, plus two years of experience/knowledge with desktop PCs and basic network troubleshooting — or an equivalent combination of education and experience. Knowledge of computer hardware, software, and peripherals, including CPUs, servers, monitors, cables, network systems, printers, modems, fax machines, and telephone systems. Experience with Active Directory, including adding/removing user accounts and mailboxes. Experience installing and maintaining Windows operating systems and Microsoft Office products. Experience deploying and maintaining client/server antivirus programs. Knowledge of Windows Server and Exchange Server is a plus. Knowledge of monitoring and maintaining LAN (Local Area Network) and WAN (Wide Area Network) systems. Strong communication skills and the ability to work effectively with the public, coworkers, supervisors, and executive management.