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Insight Global, LLC

IT Site Support Technician - (Arkansas)

Pay: Not specified

Posted: 8 weeks ago

Location: Hot Springs, AR (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

Career Insights for Technical Support Manager / Supervisor

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Based on Arkansas data

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What they do

A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.

$70,260 / year median in Arkansas

-12% projected decline

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Job Description

IT Site Support Technician

(Arkansas) at Insight Global, LLC in Hot Springs, Arkansas, United States Job Description Job Description
Provide hands on IT site support in a manufacturing/warehouse environment
Support Windows & macOS devices, peripherals, printers, and common applications
Troubleshoot network, server, printer, and device issues independently
Handle break/fix tickets, escalations, and service requests end to end (SLAs/SLOs)
Support local servers (file/print, app connectivity, permissions)
Deploy and image devices using SCCM or similar
Participate in site infrastructure projects, upgrades, and rollouts
Create documentation and occasionally train peers/end users
Provide IT support for warehouse tech (HHUs, VMUs, Zebra/Lexmark printers) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

insightglobal/workforce-privacy-policy/. Skills and Requirements

8+ years deskside / site support experience (manufacturing or warehouse strongly preferred)
Strong Windows OS experience (Windows 10/11, basic Server familiarity)
Working knowledge of macOS & iOS (Apple support experience required)
Hands on networking experience o Installing/troubleshooting switches, cabling, printers, endpoints
Server familiarity o File & print, permissions, basic security, connectivity issues
Experience with SCCM (or similar) for imaging and deployments
Understanding of Active Directory (users, groups, permissions)
Manufacturing or warehouse IT background
Apple heavy support experience (especially for creative or branding teams)
Experience supporting: o HHUs / VMUs o Zebra & Lexmark printers o Microsoft Teams Rooms
Infrastructure project leadership experience (multi site a plus)
Change / Problem Management experience
Monitoring tools experience

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Certifications:

MCSA / MCSE

o Dell or HP warranty/repair certs

Exposure to Azure, AWS, Active Role Server To view full details and how to apply, or