A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Kalmer Solutions is looking for a Help Desk Technician to join our team in Jonesboro. As a managed IT services provider (MSP), we support businesses across a variety of industries, so every day brings something different. You'll troubleshoot technical issues, support end users, and work with experienced engineers to solve problems involving Windows, Microsoft 365, networking, servers, cybersecurity, and more. We're looking for someone who enjoys solving problems, providing great customer service, and continuing to grow their technical skills. We're especially interested in candidates with previous IT support or MSP experience who can quickly become productive in a fast-paced environment. Starting salary is based on experience, certifications, and technical skill. Responsibilities Provide remote and occasional onsite support to business clients. Troubleshoot Windows PCs, Microsoft 365, printers, hardware, software, and basic networking issues. Document work thoroughly in our ticketing system. Prioritize multiple support requests while providing excellent customer service. Escalate issues when appropriate while maintaining ownership of the client experience. Continue developing technical knowledge through training and hands-on experience. Preferred Qualifications Previous IT support experience (MSP experience preferred) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Experience with Microsoft 365, Active Directory/Entra ID, Windows, and basic networking concepts Experience with ticketing systems and remote support tools CompTIA A+, Network+, Microsoft, or other industry certifications are a plus Why Kalmer Solutions? Kalmer Solutions is a growing managed IT services provider focused on delivering exceptional service to our clients while investing in our employees. You'll have the opportunity to work with a wide variety of technologies and industries while building your technical skills alongside an experienced team. Our culture is guided by The Kalmer Way , which emphasizes integrity, teamwork, continuous improvement, and delivering legendary service. Benefits Competitive pay Health insurance Paid time off Paid holidays Retirement plan with company match Ongoing training and professional development Opportunities for career advancement
Job Type:
Full-time Pay:
$40,000.00 - $55,000.00 per year
Benefits:
Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): Are you currently located within commuting distance of Jonesboro, AR or willing to relocate before starting?
