Gaming PC Repair Technician META PCs - 4.0 Gilbert, AZ Job Details Full-time $16 - $18 an hour 17 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Desktop computer repair Customer communication Sales Hardware maintenance Assembly Attention to detail Desktop (troubleshooting support) Escalation handling

Full Job Description Position Overview:

META PC is seeking a skilled and experienced Helpdesk Technician to assist and further develop our Help Desk and service center repair operations. The ideal candidate will possess a strong technical background in computer hardware repair, diagnostics, data recovery, upgrades, remote support, customer service, and ticketing systems (and automation workflows), along with proven abilities to effectively and efficiently resolve a wide range of technical issues.

Key Responsibilities:

Diagnostic and Troubleshooting:

Diagnose and repair custom-built gaming PCs, desktops, and laptops. Perform hardware troubleshooting, component replacement, and cable management. Assemble and test high-performance gaming PCs to company quality standards. Identify and resolve software, BIOS, and driver-related issues

Technical Support:

Provide technical guidance and support to customers and fellow technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.

Quality Assurance:

Follow quality control measures to maintain the highest standards of repair quality and customer satisfaction. Communicate with customers regarding repair status, findings, and recommendations. Collaborate with sales and support teams to ensure a seamless customer experience Attention to

Detail:

Adhere to standard work instructions (SWIs) and company quality procedures. Maintain a clean, organized, and safe workstation

Qualifications:

Proven experience in diagnosing and fixing hardware and software issues. Ability to diagnose complex hardware/software issues efficiently. Strong problem-solving skills and attention to detail, with the ability to effectively troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills, with the ability to interact professionally with team members and customers, including customer escalations. Proficiency in computer hardware and software systems, including diagnostic tools, repair software, and help desk systems. Ability to work in a fast-paced environment and adapt to changing priorities. Experience in sales and communicate with customers. Must be punctual, reliable, and accountable for assigned repairs.

Benefits:

Competitive pay Health, dental, and vision insurance Paid time off and holidays Opportunities for professional growth and advancement

META PCS

is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Application Question(s): Customer brings in a PC, and it has no sign of life. Pressing the power button does nothing. Where do you begin your diagnostic? Customer brings in their PC and state it is randomly blue screening. Does not replicate in any specific scenario, seems to be random. Where do you start on this issue?

Work Location:

In person