Help Desk Specialist Biogensys - 3.8 Phoenix, AZ Job Details Full-time | Contract $26.00 - $29.45 an hour 6 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Knowledge management Triage Microsoft Dynamics 365 High school diploma or GED Ticketing system technical support Full Job Description We are hiring Help Desk Specialist for one of our clients in Phoenix, AZ. Serve as a first point of contact for HSD employees requiring technical or business-application assistance through tickets, telephone, email, and other support channels. Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests, with an emphasis on first-contact resolution when appropriate. Accurately document incidents, requests, troubleshooting activities, resolutions, and escalations in the department's ticketing system. Triage and route application, infrastructure, data, security, and business-process issues to the appropriate HSD or County technical teams. Support user accounts, application access, permissions, password resets, account unlocks, and related identity/access requests. Provide frontline support for departmental business applications, including Microsoft Dynamics 365 and other current or future HSD systems. Assist users during application changes, system implementations, migrations, upgrades, and technology transitions. Create and maintain knowledge-base articles, standard operating procedures, user guides, FAQs, and technical training materials. Conduct individual and group end-user training as needed. Perform other duties as assigned to support departmental operations and business needs. Two years of recent experience providing tier 1 support in a technical helpdesk environment.

Education Required:

High school diploma or GED Work hours: 8:00 AM - 4:30 PM #

BIONONIT

Pay:

$26.00 - $29.45 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Help Desk Specialist:

2 years (Preferred)

Work Location:

In person