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Connection

Helpdesk Support Technician

Pay: Not specified

Posted: 7 weeks ago

Location: Brea, CA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

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Job Description

Helpdesk Support Technician Connection United States, California, Brea Jul 23, 2026 Helpdesk Support Technician Imagine finding a career where you're rewarded for doing what you do best—helping others. Brea, CA

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We'd love for you to join us and make your mark on the future of technology.

https:

//www.connection.

com/ keywords:

position summary,position details,support,technical,experience,skills,preferred

Full Time Overview:

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment. The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities:

Provide day-to-day Help Desk support for end users. Troubleshoot hardware, software, and peripheral issues. Provision, configure, and deploy laptops and desktop computers. Install, configure, and troubleshoot printers. Create, modify, and maintain user accounts in Active Directory. Respond to and resolve technical support requests in a timely manner. Document support activities and maintain accurate records. Deliver excellent customer service while assisting users with technical issues. Entity of type com.vizirecruiter.common.domain.model.

Label with id: 484

Requirements:

2-4 years of Help Desk or Desktop Support experience. Experience provisioning and configuring Windows laptops and desktops. Working knowledge of Active Directory, including user account administration. Experience supporting printers and common office hardware. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Friendly, professional, and customer-focused approach. Ability to work independently and manage multiple priorities. Preferred Qualifications Experience working in a corporate office environment. Familiarity with Microsoft Windows operating systems and Microsoft Office. Exposure to ticketing systems is a plus.