About Us IT Vizion is a managed services provider, focused on providing proactive management of our customers' infrastructure. Over the years, our goal has remained consistent: to become our clients' most preferred and trusted IT partner. To achieve this goal, we rely on our people. We look for individuals that have integrity, expertise, and a drive to contribute to the future success of IT Vizion. Primary Responsibilities On-call (weekend support as requested) Provides support for a wide range of technical issues relating to desktop/server/firewall/switches hardware and peripherals, operating systems and applications. Install, configure, test, maintain, repair, troubleshoot, and resolve IT issues including server/desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other IT related equipment. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions. Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution. Establishes and configures network connectivity for hardware and devices. Provides support for e-mail services (Exchange, Office 365, Google Workspace). Administers and maintains end user accounts, permissions, access rights, password resets, and e-mail setup. Utilize enterprise tools such as Active Directory, RMM, ITSM, etc. Documents all support solutions to aide in building knowledge base. Documents actions taken in incidents/change requests and resolution tracking system. Provides direct customer service and technical support to users as required via phone, email, on-line systems or in person. Required to manage customer requests from initiation to resolution. Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of varying complexity and importance. Addresses problems that are highly varied, complex and often nonrecurring, requiring staff input, innovative, creative, and diagnostic techniques to resolve issues. Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager. Required Qualifications At least 3-5 years prior experience in a help desk or desktop support role is required, candidates who do not meet this requirement will not be considered Experience with MS Windows 7 and Windows 10 required Experience with MS Office 2013, 2016, 2019 or Office 365 required Associates degree or higher in Computer Science or related field preferred Experience with Windows 2012, 2016, and/or 2019 Server required Good understanding of Networks required We also believe that you Are well-structured and your attitude is focused on quality Are fluent in critical thinking, structured analysis and problem solving Have an excellent analytical mindset, paying close attention to details Have creativity and ability to think out-of-the-box Are goal-oriented, self-motivated and self-driven Have excellent communication and interpersonal skills. Are fluent in spoken and written English Optional Skills Cisco routing & switching Linux experience Firewall experience Backup Software What we offer in return IT Vizion offers our employees a 'platform' where they can grow, both personally and professionally. We provide a flexible, dynamic and challenging work environment, along with a competitive compensation package based on your personal skills, desire and ability to contribute to the success of IT Vizion.

Work Remotely Yes Pay:

From $47,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance

Education:

Associate (Preferred)

Experience:

Windows:

3 years (Preferred)

Customer Service:

2 years (Preferred)

License/Certification:

IT Certification (Microsoft, Cisco, etc) (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person