Job Overview TMI Automotive Products is looking for an experienced IT Support Specialist to provide hands-on, day-to-day technical support for our employees and operations. This position will primarily support our Corona manufacturing facility and will serve as an important on-site IT resource for our office, warehouse, and production teams. We are looking for someone who is a strong troubleshooter, comfortable working independently, willing to learn unfamiliar systems, and able to provide patient and effective support to users with different levels of technical experience. The position may also provide occasional support to our Tijuana, Mexico facility, including travel as business needs require. Duties Provide day-to-day technical support for desktops, laptops, phones, printers, scanners, and other employee devices. Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, user access, printing, software, and connectivity issues. Set up computers, user accounts, software, and equipment for new and existing employees. Assist with Microsoft 365, Active Directory/Entra ID, Azure AD, and basic account administration. Troubleshoot wired and wireless connectivity, VPNs, shared drives, and other network-related issues. Support shop-floor and warehouse technology, including computers, label printers, scanners, connected devices, and basic ERP/application issues. Respond to urgent IT issues that may impact production or business operations and escalate when additional technical support is needed. Coordinate with outside vendors and other IT resources as needed. Maintain IT documentation and provide basic training and guidance to employees on company systems and technology. Support and learn approved new technologies, including automation and AI tools, as TMI expands their use. Experience Previous professional experience in IT Support, Help Desk, Desktop Support, or a similar hands-on IT role. Strong working knowledge of Windows and Microsoft 365. Experience troubleshooting computers, printers, scanners, software, and connectivity issues. Experience with user account administration and basic networking. Strong troubleshooting and problem-solving skills. Ability to work independently, take ownership of issues, and prioritize urgent support needs. Strong communication skills and the ability to work effectively with employees at all levels. Willingness to learn unfamiliar systems, applications, and technology. Ability and willingness to occasionally travel to Tijuana, Mexico, as business needs require. Preferred Experience Experience supporting IT in a manufacturing, warehouse, or production environment. Experience with Entra ID/Azure AD, Intune, or other endpoint-management tools. Experience supporting ERP, inventory, or manufacturing applications. Experience with networking, VPNs, firewalls, Meraki, servers, or NAS systems. Experience creating IT documentation, SOPs, or user instructions. Interest or experience with AI, Microsoft Copilot, automation, Power Platform, or other emerging technologies. Bilingual in Spanish or Mandarin is a plus. Work Environment & Schedule This is a full-time, on-site position based in Corona, CA, supporting both office and manufacturing environments. The position may require occasional travel to our Tijuana, Mexico facility.

Schedule:

Monday-Friday Typical hours: 7:00am

•4:00 pm or 8:00 am

•5:00 pm

Pay:

$25.00

•$30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please briefly describe how you have used AI tools such as Microsoft Copilot, ChatGPT, Claude, or another AI/automation tool to help solve a problem, improve a process, or work more efficiently. Are you comfortable independently troubleshooting IT issues and determining when an issue needs to be escalated to another IT resource or vendor?

Work Location:

In person