A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
The Tier 1 MCAD Support Engineer (Siemens NX) provides technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX PLM (Teamcenter) connectivity.
Responsibilities:
Serve as first point of contact for Siemens NX user issues via Jira tool
Resolve common Tier 1 issues:
NX application launch failures
Login and access problems
License checkout and expiration errors
Provide basic "how?to" support for NX users:
3D Parts Files
Assembly files
Drawing files
Install and configure approved Siemens NX versions per enterprise standards
Perform basic Siemens NX license diagnostics (FlexLM)
Validate workstation readiness (OS, graphics, memory, VPN)
Log, track, and update incidents using Jira
Support new mechanical engineer onboarding for Siemens NX
Skills Required:
Strong knowledge with the Operating systems Windows, Linux and Mac OS.
Experience with Networking and Software configuration Management.
Basic understanding of Siemens NX (Design and Drafting modules)
Basic familiarity with Teamcenter or PLM systems
Awareness of NX licensing concepts (node?locked, floating)
Strong troubleshooting, communication, and documentation skills
Minimum 3 years of experience in IT Support / Siemens NX in engineering environment
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodationsbutler.
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Job Info
Location
Cupertino, California, United States
Type
Permanent
Company Details
Butler Aerospace & Defense
4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler/
234 Open Jobs Available Butler Aerospace & Defense
Solutions Provider! Butler America combines over 60 years of technical services with 21st-century management tools, culture, and business solutions to match the best talent with the best jobs.
