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OSI Consulting
Desktop Support Technician- Bilingual in English and Korean
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Job Description
Field Desktop Support Tech
- Bilingual in
English and Korean Role:
Full Time Shift Time:
12 noon- 8
PM PT Location:
Orange County, CA Onsite/In-person Responsibilities:
Desktop support experience- troubleshooting, configuration, software installation Experience with ticketing system Review onboarding requests, review tickets and document issues Adept at M365, Windows, Active Directory, ticketing systems Provide troubleshooting and support to end users on a variety of issues
- incidents and problems Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity Set up equipment for employee use Image computers using a variety of methods Install and perform minor repairs to computers and peripheral equipment within the office premises Strong networking skills
- IDF/MDF, switches, routers, access point