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OC
OSI Consulting
Desktop Support Technician- Bilingual in English and Korean
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on California data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$62,939 / year median in California
-8% projected decline
Job Description
Field Desktop Support Tech
- Bilingual in
English and Korean Role:
Full Time Shift Time:
12 noon- 8
PM PT Location:
Orange County, CA Onsite/In-person Responsibilities:
Desktop support experience- troubleshooting, configuration, software installation Experience with ticketing system Review onboarding requests, review tickets and document issues Adept at M365, Windows, Active Directory, ticketing systems Provide troubleshooting and support to end users on a variety of issues
- incidents and problems Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity Set up equipment for employee use Image computers using a variety of methods Install and perform minor repairs to computers and peripheral equipment within the office premises Strong networking skills
- IDF/MDF, switches, routers, access point