ABSO Tech I — IT Support Technician I ABSO Technologies Gold River, CA Job Details Temp-to-hire | Full-time | Contract $16.90 - $25.00 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Qualifications Google Workspace Microsoft Excel Interpersonal skills Technical documentation Laptop (troubleshooting support) Hardware maintenance Windows Incident Escalation Printer (troubleshooting support) Productivity software support Desktop (troubleshooting support) Networking equipment (troubleshooting support) Mobile device management macOS Hardware diagnostics Escalation handling Peripheral hardware support Full Job Description Join our dynamic IT support team as an ABSO Tech I — IT Support Technician I , where your enthusiasm for technology, problem solving, and customer service will help deliver exceptional support experiences to our clients. In this role, you will be one of the first points of contact for technical issues and will handle a large portion of the everyday support queue. You will provide essential assistance with hardware, software, Microsoft 365, user accounts, printers, workstations, network connectivity, VoIP systems, and other common technology issues. Your proactive approach and technical curiosity will help keep users productive and connected across a variety of customer environments. Because ABSO Technologies operates as a Managed Service Provider (MSP), you will have the opportunity to work with many different businesses, organizations, technologies, applications, and network environments rather than supporting only one internal company. This position is an excellent opportunity for someone who has begun their IT career and wants to continue developing their technical skills in a fast-paced, supportive environment. We are looking for someone who is sharp, personable, technically curious, trainable, and committed to providing excellent customer service. What You Will Be Expected to Handle An ABSO Tech I should become comfortable independently handling the majority of common day-to-day support requests, including: Windows 10 and Windows 11 troubleshooting Microsoft 365 support Outlook troubleshooting Microsoft Teams support OneDrive support Microsoft Office application issues Password resets Basic Microsoft Entra ID / Microsoft 365 user administration Basic Active Directory user administration Printer and scanner troubleshooting Desktop and laptop troubleshooting PC setup, configuration, deployment, and replacement Software installation and troubleshooting Basic malware and security troubleshooting Basic Wi-Fi and network troubleshooting New-user onboarding Employee offboarding Remote technical support using tools such as NinjaOne, Splashtop, and similar platforms Basic VoIP phone support Hardware troubleshooting Mobile-device support Documentation and ticket notes Customer communication Knowing when an issue should be escalated rather than spending excessive time guessing at a solution Duties and Responsibilities Respond promptly and professionally to help desk tickets, phone calls, emails, and customer inquiries. Deliver clear and effective technical support for common hardware, software, account, application, and network issues. Troubleshoot and resolve problems involving desktops, laptops, monitors, docking stations, printers, scanners, mobile devices, and other peripherals. Diagnose and resolve common Windows 10 and Windows 11 operating-system problems. Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and other Microsoft Office applications. Perform password resets and basic Microsoft 365 and Microsoft Entra ID user administration. Assist with computer-management tasks such as user account setup, Active Directory administration, and basic permissions changes. Set up, configure, replace, and deploy desktop and laptop computers. Install and troubleshoot software applications. Assist with hardware upgrades, equipment troubleshooting, and basic repairs. Diagnose and resolve common network-connectivity issues involving: LAN connectivity

TCP/IP DNS DHCP

Wi-Fi VPN connectivity Network adapters Internet connectivity Assist with troubleshooting routers, switches, wireless access points, firewalls, and other network infrastructure when appropriate. Provide basic support for VoIP phones, user configurations, handsets, and connectivity issues. Assist with Windows Server, macOS, Linux, networking, and infrastructure-related issues under the guidance of more experienced technicians when necessary. Perform new-user onboarding, including workstation setup, account configuration, Microsoft 365 setup, application installation, and access configuration. Assist with employee offboarding, including account access changes, equipment handling, and other required technical tasks. Provide remote support to customers using NinjaOne, Splashtop, and other remote-management tools. Manage support tickets efficiently through the help desk system.

Maintain accurate ticket documentation describing:

The customer's issue Troubleshooting performed Actions taken Customer communication Resolution Required follow-up Keep customers informed regarding the status of their technical issues. Provide technical guidance to users with varying levels of technical experience. Assist with basic malware, endpoint-security, suspicious-email, and cybersecurity-related troubleshooting. Follow established security procedures when handling potentially compromised accounts or computers. Collaborate with other ABSO Technologies team members when additional technical assistance is needed. Help identify recurring issues and communicate them to senior technicians so longer-term solutions can be evaluated. Participate in workstation deployments, software installations, equipment replacements, office moves, network projects, and other IT projects. Provide onsite support at customer locations when required. Requirements Approximately 0-2 years of professional IT experience in technical support, help desk, desktop support, computer repair, or a related role. Candidates with less professional experience may still be considered if they demonstrate strong technical ability, customer-service skills, curiosity, professionalism, and the ability to learn quickly. Strong understanding of computer hardware and basic operating-system troubleshooting. Familiarity with Windows 10 and Windows 11. Familiarity with Microsoft Office and Microsoft 365 applications. Basic understanding of computer-networking concepts including:

LAN/WAN TCP/IP DNS DHCP

Wi-Fi VPNs Familiarity with Microsoft Entra ID, Active Directory, or user-account administration is preferred. Ability to troubleshoot common software, hardware, printer, and connectivity problems. Ability to follow a logical troubleshooting process instead of randomly attempting solutions. Strong verbal and written communication skills. Ability to explain technical concepts clearly to non-technical customers. Strong customer-service skills. Ability to manage multiple priorities and support requests while maintaining a professional and positive attitude. Ability to document technical work clearly and accurately. Ability to work independently on routine support requests. Ability to recognize when an issue should be escalated to a more experienced technician. A proactive learner who is interested in continuing to develop their knowledge of networking, Microsoft technologies, cybersecurity, cloud services, mobile-device management, and other emerging technologies. Preferred Experience Experience or familiarity with any of the following is helpful but not required: Managed Service Provider (MSP) environments Help desk and ticketing systems NinjaOne Splashtop Microsoft 365 Microsoft Entra ID / Azure AD Active Directory Microsoft Windows Server Microsoft Defender ThreatLocker Endpoint security or EDR platforms Datto Barracuda Ubiquiti / UniFi Firewalls VPNs SharePoint OneDrive VoIP systems Google Workspace macOS iOS / iPadOS Linux Mobile Device Management The ABSO Tech I Candidate We are looking for someone who is technically capable but who also understands that IT support is ultimately about helping people. For an ABSO Tech I, customer service is almost as important as technical skill . Technology can be taught. It is much harder to teach someone how to remain professional, communicate clearly, listen carefully, and successfully work with a frustrated customer.

The ideal candidate is:

Personable Professional Dependable Technically curious Trainable Comfortable talking with customers Willing to ask questions Able to follow troubleshooting processes Able to accept coaching Interested in continuing to learn Willing to take ownership of assigned tickets Knowing When to Escalate One of the most important skills for an ABSO Tech I is understanding when to continue troubleshooting and when to ask for assistance. We expect technicians to investigate problems and attempt reasonable troubleshooting steps. However, we do not want someone spending two hours randomly attempting fixes because they are afraid to ask for help. A successful ABSO Tech I should be able to determine: "I have gathered the information, performed the appropriate basic troubleshooting, documented what I found, and this issue now requires additional expertise." When escalating an issue, the technician should clearly document what has already been attempted so the next technician can continue efficiently. Career Growth This position is designed to provide significant opportunities for professional and technical growth. An ABSO Tech I will gain exposure to a broad range of technologies and can continue developing skills in areas such as: Microsoft 365 Administration Microsoft Entra ID Active Directory Windows Server Networking Firewalls and VPNs Cybersecurity Endpoint Security Backup and Disaster Recovery VoIP Cloud Services Infrastructure Projects Advanced Troubleshooting Employees who demonstrate technical growth, strong customer service, ownership, reliability, and increasingly advanced troubleshooting abilities will have opportunities to take on more complex responsibilities within ABSO Technologies. Join ABSO Technologies Join ABSO Technologies as an ABSO Tech I — IT Support Technician I and become part of a team dedicated to delivering outstanding technical support. If you enjoy technology, helping people, solving problems, learning new skills, and working with a wide variety of technologies and customer environments, we would like to hear from you.

Pay:

$16.90 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance

Work Location:

In person