Student Title Classification Information Quick Link https://chapman.peopleadmin.com/postings/41296 Job Number

SE242024

Position Information Department or Unit Name Desktop Support Position Headcount 1 Position Title Rinker IT Support Assistant Academic Year Academic Year 2026-2027 Term or Semester All Calendar Year Is this Role for an Undergrad or Grad Student? Grad and Undergrad Anticipated Pay Range $16.90 - $16.90 Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage. On which Campus will this work be done? Rinker Approved Supervisor Armando Diaz Supervisor Email adiaz@chapman.edu Scheduling Please use dates within Chapman Academic Calendar ( https://www.chapman.edu/academics/academic-calendar.aspx ) Desired Start Date 10/12/2026 Projected End Date 05/23/2027 Average number of hours per week Up to 19 Hrs Position Summary Information Job Description Summary Various duties including computer support, classroom support, and assisting with event set-up. Responsibilities Customer Service & Communication Manage primary service channels by answering incoming phone calls, routing messages to the appropriate staff, and greeting visitors with a professional demeanor. Resolve assigned service tickets diligently, escalating complex issues to full-time staff when necessary to ensure timely resolution. Assist with campus ID card printing and verification processes for students, faculty, and staff. Technical & Classroom Support Provide basic computer troubleshooting for hardware, software, and peripheral devices. Deliver hands-on classroom assistance to help instructors set up and operate audiovisual (AV) equipment. Provide active on-site support across campus to troubleshoot immediate technical or access-related issues. Administrative & Data Entry Input and maintain accurate data within computerized systems for scheduling and inventory tracking. Perform light office duties , including filing, organizing, and maintaining clean, functional workspaces. Execute other operational tasks and special projects as assigned by the supervisor. Required Qualifications Active enrollment as a student at the university, maintaining minimum GPA requirements. Strong verbal communication skills with a customer-first mindset for phone and in-person interactions. Basic technical literacy , including familiarity with Windows/Mac OS, Microsoft 365, and common internet applications. Reliability and punctuality , with the ability to adhere to a consistent weekly schedule around academic classes. Ability to lift up to 25 lbs occasionally to transport lightweight computer or AV equipment. Desired Qualifications Previous experience in a customer service, office, or retail environment. Familiarity with AV setups (projectors, HDMI switchers, displays) or a strong interest in learning technology infrastructure. Problem-solving mindset with the ability to follow step-by-step technical guides or knowledge base articles independently. Hardware knowledge of Apple computers and iPads. Classroom AV knowledge desired. Willing to learn. Special Instructions to Applicants Our department operates between 7:30 am and 6:00 pm each day of the week. For consideration, please let us know your work availability for each hour of each day (including weekends). It is wise not to be overly limited by your availability hours. Students are paired with each other alongside selected staff members on designated shifts, but can also be required to perform tasks with minimal supervision. On-the-job training in the proper use of equipment is available; prior knowledge of computers, A/V presentation systems, and office skills is a plus. Successful completion of a criminal background check is required for the final candidate. Budget Information Is Federal work-study required? With or Without FWS