Description Robert Half is currenlty seeking an IT Assistant for a client located in Los Angeles, CA. The IT Assistant will provide first-level support to Pathways employees, helping resolve and route IT tickets, troubleshoot basic hardware issues, assist with onboarding/offboarding, and support day-to-day technology needs. This role handles approximately 5-6 tickets per day and is ideal for someone looking to start or grow their IT career. Extensive training will be provided, making this a great opportunity for someone who is eager to learn technology and develop hands-on IT skills in a supportive environment.

Requirements Must Haves:

• Strong customer service skills (90% customer service, 10% IT), percentage of how much IT they do will change once they are trained
• Basic troubleshooting of PCs, monitors, keyboards, mice, and peripherals
• Experience with ticketing systems
• Strong communication and patience with non-technical users
• Eager to learn and grow in IT support Pluses
• SolarWinds experience
• Microsoft 365 knowledge
• Onboarding/offboarding experience
• Asset management or inventory tracking
• IT degree, internship, or help desk experience Technology Doesn't Change the World, People Do.

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