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Sharp Solutions Inc

Help Desk Tier 2 Mac Windows

Pay: $53,000–$55,000/yr

Posted: 3 weeks ago

Location: Mountain View, CA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/23/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

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Job Description

Help Desk Tier 2 Mac Windows Sharp Solutions Inc - 1.7 Mountain View, CA Job Details Full-time $53,000 - $55,000 a year 2 hours ago Qualifications Equipment service recordkeeping Desktop computer repair Computer operation Mobile device support IT user and group management Data permissions Technical documentation Copy machines Laptop (troubleshooting support) iOS Operating system updates Printer (troubleshooting support) Software installation Maintenance activity documentation Analysis skills Patch management Computer hardware Desktop (troubleshooting support) Computer management Hardware configuration macOS administration Trade school Technical customer support for office equipment Application Maintenance Productivity software 1 year Communication skills Peripheral hardware support CompTIA A+ Entry level Full Job Description SSI is seeking a Help Desk Tier 2 Mac Windows professional.

Roles and Responsibilities:

Provide hardware and software support for Windows and Mac desktops and laptops. Configure, test, and install printers, scanners, and network copier/printers. Use computer images to install and configure laptops and PCs. Ensure the latest approved BIOS updates and patches are applied to PCs and laptops. Support users with file share and permissions issues. Track, log, and report each service request. Travel to Reno, NV, and Portland, OR, once a month. Perform other duties as assigned.

SkillsExperience:

1-2 years of related experience. 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support. Excellent problem-solving skills. Knowledge of Windows operating systems. Strong experience supporting iOS and macOS, up to Monterey. Working knowledge of Microsoft Office Suite. Excellent documentation, collaboration, and communication skills, both written and verbal. Strong analytical skills and the ability to work as a creative self-starter. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.