Job Description We are seeking a highly analytical professional to support smart meter infrastructure, operational technology environments, and data-driven initiatives. The ideal candidate will bring strong data analytics capabilities combined with experience troubleshooting hardware, infrastructure, and connected technology environments. While utility, AMI, or smart meter experience is preferred, candidates with strong analytical, operational, and technical troubleshooting backgrounds are encouraged to apply. Key Responsibilities Analyze operational and system data to identify trends, issues, and opportunities for improvement. Run queries and build reports supporting operational performance and business decisions. Develop KPI reporting and performance metrics. Investigate incidents and perform root-cause analysis. Support smart meter infrastructure and associated operational technology environments. Monitor ticket trends, operational metrics, and lifecycle activities. Support troubleshooting of hardware, devices, infrastructure, and network-connected systems. Partner with technical and business stakeholders to provide actionable insights. Document findings, recommendations, and operational improvements We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Strong data analytics and reporting experience. Ability to query, analyze, and interpret large datasets. Experience building reports, dashboards, or KPI metrics. Strong troubleshooting and problem-solving skills. Experience supporting technical, operational, or infrastructure-focused environments. Strong communication and stakeholder management skills. Hardware and infrastructure troubleshooting experience. Experience supporting connected devices or operational technology environments. Utility industry experience. AMI or smart meter experience. Itron platform experience. Network support or field technology support experience.