Help Desk Technician at El Dorado County Office of Education Print Application Deadline 10/2/2026 12:00 PM Pacific Date Posted 9/11/2026 Contact Danielle Haxton 530-295-2258 Number of Openings 1 Salary Pay Range $5,548.86 - $7,222.74 Monthly Add'l Salary Info Initial salary placement is on the first step of range; EDCOE pays $600/month toward medical, no cost dental, life insurance, EAP, long term disability; $4.87/month vision; CalPERS retirement. Length of Work Year 8 hours per day, 5 days per week, 261 days per year, 12 months per year Employment Type Full Time Mandatory Testing Multiple choice test link will be sent after application deadline and is due by 10:00 p.m. October 4, 2026. Practicum Date Practicums will be conducted on Zoom and are scheduled at 10:00 AM on Tuesday, October 6, 2026. Qualification Appraisal Interview The morning of Friday, October 9, 2026. Selection Interview The morning of Tuesday, October 13, 2026. About the Employer At our core, EDCOE supports the diverse educational needs of El Dorado County's student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.

Job Summary Job Summary Job Purpose Statement:

Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment. Job requirements - Qualifications

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Education:

High school diploma or equivalent.

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Experience:

One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred. View Job Description Requirements / Qualifications Letter of Introduction Letter(s) of Recommendation (2 current letters (written in the last 2 years)) Resume Requirements / Qualifications Letter of Introduction Letter(s) of Recommendation (2 current letters (written in the last 2 years)) Resume Links Related To This Job EDCOE Website CalPERS Links Not all postings qualify for CalPERS. Informational Only. CalPERS Retirement Benefits

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