A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Job Description - IT Support Tech Assistant We are looking for a motivated, detail-oriented, IT Support Tech Assistant to join our team in Rancho Cucamonga. This is an entry-to-mid-level role, ideal for someone who is passionate about technology, eager to learn, and ready to provide hands-on support to our IT department and end-users. If you have solid knowledge of computer hardware and software and enjoy helping people solve technical issues, we want to hear from you.
Key Responsibilities Technical Support & Systems Administration:
Provide Tier 1 support to end-users (in-person, phone, and email); manage user accounts in Active Directory, Azure AD, and Microsoft 365 (password resets, permissions, licenses, and synchronization); maintain and update Windows 10/11 systems, antivirus, and security tools.
Hardware, Networking & Inventory:
Install, configure, and maintain desktop computers, printers, and peripherals; assist with basic network setup (routers, switches, Wi-Fi); maintain accurate inventory of equipment, licenses, and supplies; and lift/transport equipment up to 30 lb as needed for installations or office moves.
Application Support & Platforms:
Troubleshoot QuickBooks issues (configuration, connectivity, backups, and updates); provide Microsoft 365 support (Outlook, Teams, SharePoint, OneDrive); and perform basic HTML edits for internal pages or email templates.
Documentation, Security & General Support:
Document issues and solutions in the knowledge base; follow security policies; assist with data backups and recovery procedures; and provide general administrative and technical support to the IT team as needed. Required Qualifications Minimum 1 to 2 years of experience in IT support, help desk, or a related field (internships and academic projects count). Bilingual (Spanish/English) - spoken and written. Knowledge of QuickBooks (installation, configuration, network/printing troubleshooting, and backups). Solid knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, Exchange Online, SharePoint), and antivirus tools. Experience in Active Directory (AD) and Azure Active Directory (Azure AD) - user/group management, authentication, and synchronization. Basic knowledge of computer hardware (assembly, upgrades, preventive maintenance) and networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Valid driver's license and reliable transportation for potential local travel. Physical ability to safely lift and move equipment up to 30 lb (13.6 kg). Proactive attitude, service-oriented mindset, ability to document processes, and strong teamwork skills.
Pay:
$26 to $28 /hour, depending on skills and experience.
