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Crown Motors

IT Desktop Support

Pay: $49,920/yr

Posted: 7 weeks ago

Location: Redding, CA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/19/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$62,939 / year median in California

-8% projected decline

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Job Description

IT Desktop Support Crown Motors - 3.4 Redding, CA Job Details Full-time $22 - $26 an hour 11 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Qualifications Non-technical user support Computer operation High school diploma or GED Computer hardware Desktop applications Productivity software Full Job Description We are seeking a dedicated Windows Help Desk Technician to provide technical support within our IT team. This is an excellent entry-level opportunity for individuals looking to expand their knowledge and experience in IT support. The ideal candidate will have some experience with troubleshooting Windows systems and a passion for solving technical issues.

Key Responsibilities:

Provide basic help desk support for Windows systems, including desktops, laptops, and peripherals. Assist with diagnosing and troubleshooting common hardware and software problems. Guide users through simple technical resolutions over the phone, email, or in person. Perform basic installations, configurations, and updates of Windows operating systems and applications. Create and maintain accurate documentation of support requests and resolutions. Escalate more complex issues to senior IT staff as needed. Assist with password resets, printer setups, and network connectivity troubleshooting. Tier 2

Level IT Requirements:

A basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office suite. Familiarity with general IT concepts such as hardware components, software installation, and basic networking. Strong troubleshooting skills with the ability to identify common technical issues. Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Eagerness to learn and grow in the IT field with guidance from senior team members.

Preferred:

Familiarity with Active Directory (user account management) and basic networking concepts. Completion of an IT-related certification (e.g., CompTIA A+ or equivalent).

Qualifications:

6 months to 1 year of experience in a help desk or similar IT support role. High school diploma or equivalent (Associate's degree in IT or related field is a plus). Passion for technology and helping users resolve technical issues.

Benefits:

Competitive entry-level salary Health, dental, and vision insurance Paid time off and holidays If you're ready to kick-start your career in IT and are excited about helping others with their technical needs, we'd love to hear from you!