IT Support

Description We are looking for an IT Support specialist to provide hands-on desktop support for a financial services environment. This long-term contract role is ideal for someone with deep experience managing Intune and Microsoft 365 technologies and Mac/OS in a mid-sized user community, with a practical, service-focused approach to end-user support. The position follows a primarily remote schedule with one day per week in the office and offers the opportunity to help maintain a stable, secure, and efficient workplace technology experience. This is a contract opportunity.

Responsibilities:

• Administer and optimize Microsoft Intune to support device deployment, policy enforcement, application delivery, and endpoint lifecycle management.
• Manage core Microsoft 365 administration, and MDM tasks across services such as Office 365, Azure-related user access, and Active Directory environments.
• Provide desktop and end-user support for approximately 300 employees, resolving hardware, software, and access-related issues in a timely manner.
• Lead endpoint rollout activities, including new device provisioning, configuration updates, and controlled implementation of workplace technology changes.
• Troubleshoot Windows-based systems and ensure consistent performance, security, and usability across supported devices.
• Collaborate with internal teams to maintain reliable user computing environments and address escalated technical support needs.
• Document support procedures, configurations, and recurring issues to improve service efficiency and operational consistency.
• Support basic networking-related troubleshooting when needed to assist with connectivity and user access concerns. Requirements
• Demonstrated hands-on expertise administering Microsoft Intune, Jamf, including device deployments, rollout execution, and policy configuration.
• Strong experience with Windows and Mac/OS environments, including technologies such as Office 365, Active Directory, Intune, JAMF, and Azure.
• Solid background supporting Windows environments in a desktop support or endpoint management capacity.
• Ability to independently troubleshoot end-user issues across hardware, software, identity, and device management areas.
• Experience working in a detail-oriented environment with a service-oriented approach to supporting business users.
• Comfortable working in a primarily remote role with onsite presence in San Francisco.
• Exposure to networking concepts is helpful, though not required.
• Experience with financial services or similarly structured business environments is an advantage.

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