Bargaining Unit:

EA Rate of Pay:

$42.25/hour + DOE Primary point of contact for assigned Ambulatory Clinics, understand their processes and workflows and have advanced knowledge of their applications. Advanced knowledge of EPIC Ambulatory module. Cross trains to support other Epic modules including Orders. Cross trains to support Cancer Center EMR. Provides expertise on application functionality. Participates in workflow testing during system upgrades. Maintains documentation on system processes and procedures. Stays current with new application functionality and enhancements. Provides a role-based training program. Trains, assesses end-user proficiency. Creates and maintains training materials. Maintains training policy and procedure documentation. Performs data auditing and validation to ensure accuracy of system data. Provides customer service to users and troubleshoots application/system issues. Communicates and resolves system issues to maximize system potential. Participates in cross functional work teams and works with a variety of customers to identify functional needs and solutions. Documents and reports system issues through internal chain of command; communication with vendor where appropriate. Maintains and develops professional skills through training (both hospital provided and selfdirected). Demonstrates high standards in HIPAA privacy practices. Job Duties require access to and availability of PHI on a daily basis. Demonstrates System Values in performance and behavior. Complies with System policies and procedures. Other duties as may be assigned

Certifications:

Credentialed in Epic Ambulatory within 3 months of hire into job.

Strong Interpersonal and Communication Skills:

The role requires exceptional interpersonal skills to build and maintain positive relationships with clinic staff and stakeholders. Effective communication skills, both verbal and written, are essential for conveying information clearly and collaborating with team members.

Strong Organizational Skills:

Exhibits strong organizational abilities to manage multiple tasks and projects efficiently, ensuring that all responsibilities are handled in a timely and orderly manner. Ability to

Multi-Task:

Juggle various tasks simultaneously, the role involves managing different aspects of clinic operations and support without compromising quality or efficiency.

Excellent Problem-Solving and Communication Skills:

Strong problem-solving skills are necessary to identify issues, develop solutions, and implement them effectively. Additionally, excellent written and oral communication skills are required to document processes, create training materials, and interact with clinic staff.

Self-Starter and Motivator:

A proactive self-starter who takes initiative and motivates themselves and others to achieve goals and complete tasks without constant supervision. Willingness to

Address Issues and Take Ownership:

The role requires a proactive approach to identifying and addressing issues. Must know when and how to escalate matters appropriately to ensure timely resolution.

Understanding and Documenting Business Processes:

The ability to understand and accurately document business processes is crucial for maintaining efficient clinic operations and ensuring that all procedures are well-documented and followed.

Process Redesign and Change Facilitation:

Capable of working on process redesign teams, facilitating change, and improving clinic workflows to enhance efficiency and patient care. Collaboration with

Diverse Staff:

The role involves working closely with a variety of clinic staff, including providers, nurses, medical assistants, administration, and non-clinical personnel. Knowledge of clinical workflows and practices is essential to provide effective support and training.

Strong EPIC Healthcare Applications Experience:

Extensive experience with EPIC Healthcare applications is required to support clinic operations and ensure the effective use of the EHR system. Experience with

Data Platforms:

Knowledge and experience with data platforms are important for performing data auditing, validation, and ensuring the accuracy of system data.

Proven Track Record:

A history of producing high-quality deliverables on time, demonstrating ownership and accountability for their assignments. A strong work ethic and commitment to excellence are essential. Experience with

Ticketing Systems:

Familiarity with ticketing systems is necessary for managing and resolving support requests efficiently. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.