Job Description

•  Minimum of 2 years of experience in an IT technician, desktop support, service desk, or similar technical support role.
•  Hands-on experience supporting Microsoft365, Windows, Active Directory, ServiceNow or similar ITSM platforms, Duo or MFA platforms, VPN, SharePoint, server and endpoint patching processes, and common enterprise applications.
•  Knowledge of Windows and Mac operating systems, endpoint hardware, peripherals, mobile devices, basic networking, and remote support tools.
•  Strong organizational skills with demonstrated ability to manage inventory, asset records, shipping activity, equipment tracking, and multiple concurrent priorities.
•  Ability to respond quickly to urgent technical issues, outages, access problems, and suspected security incidents while following documented procedures.
•  Strong analytical and problem-solving skills with the ability to troubleshoot independently and escalate appropriately when needed.
•  Effective written and verbal communication skills with the ability to document work clearly and communicate professionally with users and technical teams.
•  Excellent customer service skills with a calm, professional, and policy-driven approach to support.
•  Ability to maintain confidentiality and protect sensitive company, employee, customer, and security-related information.
•  Ability to lift, move, package, and ship IT equipment as required for deployments, returns, inventory management, and facility operations.
•  Occasional travel to corporate sites may be required.

Shift:

10AM- 7PM MT We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  Minimum of 2 years of experience in an IT technician, desktop support, service desk, or similar technical support role.
•  Hands-on experience supporting Microsoft365, Windows, Active Directory, ServiceNow or similar ITSM platforms, Duo or MFA platforms, VPN, SharePoint, server and endpoint patching processes, and common enterprise applications.
•  Knowledge of Windows and Mac operating systems, endpoint hardware, peripherals, mobile devices, basic networking, and remote support tools.
•  Strong organizational skills with demonstrated ability to manage inventory, asset records, shipping activity, equipment tracking, and multiple concurrent priorities.
•  Ability to respond quickly to urgent technical issues, outages, access problems, and suspected security incidents while following documented procedures.
•  Strong analytical and problem-solving skills with the ability to troubleshoot independently and escalate appropriately when needed.
•  Effective written and verbal communication skills with the ability to document work clearly and communicate professionally with users and technical teams.
•  Excellent customer service skills with a calm, professional, and policy-driven approach to support.
•  Ability to maintain confidentiality and protect sensitive company, employee, customer, and security-related information.
•  Ability to lift, move, package, and ship IT equipment as required for deployments, returns, inventory management, and facility operations.
•  Occasional travel to corporate sites may be required.