Job Description Help for Job Description. Opens a new window. Customer Service Representative /

Tech Support Specialist Job Location:

Orlando, Florida Job Type:

Temporary Pay Rate:

$18-$19/hour

Schedule:

Monday - Friday; 8am-5pm (various shifts available)

Description of Position:

Do you have experience in Customer Service and Technical Support? We are seeking personable and friendly Customer Service / Technical Support Specialists for a seasonal assignment. In this role, you will study technical applications, ensure proper operations, make recommendations, and support end users to maximize computer system capabilities. This is a great opportunity for individuals with strong IT knowledge and excellent customer service skills. Bilingual candidates (Spanish/English) are highly encouraged to apply.

Job Responsibilities:

• Field incoming help requests from end users via telephone, work orders, and help desk in a courteous and professional manner
• Build rapport and elicit problem details from help desk customers
• Record, track, and document the problem solving process, including all decisions and actions taken through to resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge based, and FAQs to aid in problem resolution
• Identify and learn the appropriate software and hardware supported by the organization
• Perform hands on fixes such as software installation, upgrades, file backups, and system configuration
• Test solutions to ensure issues are fully resolved
• Conduct post resolution follow ups to confirm customer satisfaction
• Support users with both technical and service related needs
• Perform additional related duties consistent with the role

Description of Company:

You will be supporting a well-established software company that is an industry leader of professional tax software solutions.

Experience Required:

• Stellar customer service experience with a personable, solution focused approach
• Broad understanding of computer hardware
• Proven experience with desktop operating systems
• Strong problem solving and process improvement skills
• Excellent interpersonal communication skills with the ability to present technical information clearly
• Experience with software maintenance and testing
• Strong multi-tasking capabilities in a dynamic environment
• Willingness and desire to develop technical support skills further
• Bilingual in Spanish/English preferred Similar positions: Technical Support Representative IT Help Desk Technician Customer Service Representative (Technical) IT Support Specialist Technical Customer Service Specialist