We are looking for a Help Desk/Desktop Support Analyst to support end users in Clearwater, Florida within a healthcare-focused environment. This contract opportunity is ideal for someone who enjoys resolving day-to-day technical issues, delivering responsive service, and maintaining reliable desktop operations. The role centers on assisting employees with Windows-based systems, managing user access, and addressing support requests with professionalism and urgency.

Responsibilities:

• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.
• Respond to service desk requests in a timely manner, document work performed, and keep ticket updates accurate and organized.
• Troubleshoot Windows operating system problems and restore functionality for users experiencing technical disruptions.
• Support account administration tasks in Active Directory, including access updates and basic user maintenance.
• Diagnose common workstation and peripheral issues, escalating more complex problems when needed.
• Assist employees with setup, configuration, and routine support for Microsoft-based desktop environments.
• Track recurring issues and contribute to practical solutions that improve overall support efficiency.