Help Desk Tier 1 IT Support Technician Unison Information Technology | Miami, FL Unison Information Technology is looking for a reliable, professional, and customer focused Help Desk Tier 1 IT Support Technician to join our growing team. We are looking for someone who enjoys troubleshooting, communicates professionally with clients, works well within a team, and is comfortable supporting multiple business environments in a fast paced MSP setting. Responsibilities Provide Tier 1 technical support to business clients. Troubleshoot Windows workstations, laptops, printers, applications, and peripheral devices. Support Microsoft 365, Outlook, Teams, OneDrive, and related Microsoft services. Perform basic Active Directory / Microsoft Entra ID user administration. Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. Handle remote support sessions and properly document work performed. Create, update, and resolve support tickets according to established procedures. Escalate Tier 2/3 issues appropriately when necessary. Communicate professionally and clearly with clients throughout the support process. Follow Unison's security, documentation, confidentiality, and client-service standards. Qualifications Previous IT Help Desk, Technical Support, or MSP experience preferred. Working knowledge of Windows 10/11 and Microsoft 365. Familiarity with Active Directory / Entra ID. Basic understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and network troubleshooting. Experience with ticketing, RMM, or remote-support platforms is highly preferred. Strong troubleshooting and problem-solving skills. Excellent communication and customer-service skills. Ability to manage multiple tickets and priorities. Reliable, organized, punctual, and accountable. English required; Spanish is a plus. Schedule Monday through Friday, 8:30 AM - 5:00 PM, with occasional Saturday support requirements through 5:00 PM. What We're Looking For Technical knowledge is important, but reliability and professionalism are equally important to us. We are looking for someone interested in becoming a dependable member of our team and developing within an established IT environment. Immediate availability is highly preferred.

Job Type:

Independent ContractorLocation:

Miami, Florida Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Paid time off Application Question(s): Pre-Screening Questions 1. How many years of professional IT support or Help Desk experience do you have? 2. Have you previously worked for an MSP (Managed Service Provider)? If yes, please briefly describe your responsibilities. 3. What experience do you have supporting Microsoft 365, Windows, Active Directory/Entra ID, and basic networking? 4. Are you currently providing IT services to another company, MSP, or IT service provider? If yes, please explain the nature of that engagement. 5. Are you available Monday-Friday from 8:30 AM-5:00 PM and for occasional Saturday support? If selected, what is the earliest date you could begin? 6. Do you have any previously scheduled travel or commitments within the next 90 days that could affect your availability? 7. What hourly rate or compensation range are you seeking?

Work Location:

In person