IT Help Desk Technician

About WTEC Energy:

At WTEC Energy, we help bring power to millions of people and businesses across the United States. Headquartered in Hasbrouck Heights, NJ, we are a leading manufacturer servicing the energy market with locations in 4 states. WTEC Energy is a privately held company committed to providing innovative, sustainable energy products and solutions for today and tomorrow. We service and support diverse markets including: Renewables (Solar and Wind), Electric Utility (Transmission, Substation and Distribution), Oil & Gas (Refineries and Production), Communications (Fiber Optic), Industrial OEM (Wind Turbine) and Petrochemical. WTEC Energy is a Minority Business Enterprise (MBE) that promotes a positive work environment where individual contributions, innovation, and cultural diversity are valued. We are proud to offer competitive compensation and employee benefits with significant career growth potential. For more information please visit our website at • www.wtecenergy.com IT Help Desk Technician Tier 1 | On-site | Full-Time | $55,000 / year About the Role We are looking for a motivated and customer-focused IT Help Desk Technician to serve as the first point of contact for end-user technical support. In this role, you will diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in a fast-paced environment — playing a critical role in keeping our workforce productive and our IT operations running smoothly. Key Responsibilities Serve as the first point of contact for IT support requests via phone, email, walk-up, and ticketing system Diagnose and resolve hardware issues including desktops, laptops, printers, and peripherals Troubleshoot operating system and application issues (Windows 10/11, Microsoft 365) Android and iPhone support Perform user account management tasks including provisioning, password resets, and access control via Active Directory Image, deploy, and maintain end-user workstations and mobile devices Accurately document all support requests, troubleshooting steps, and resolutions in the ticketing system Escalate unresolved issues to Tier 2/3 support teams with thorough documentation Assist with onboarding and offboarding of employees, including hardware setup and access provisioning Maintain inventory of IT assets and equipment Must be available for on-call during the weekends on a rotating basis. Required Qualifications 2+ year of experience in a help desk or desktop support role. Working knowledge of Windows OS, Microsoft 365, and Active Directory Familiarity with desktop and laptop hardware troubleshooting and repair Strong communication skills with the ability to explain technical concepts to non-technical users Ability to prioritize and manage multiple open tickets in a dynamic environment Reliable, punctual, and comfortable working fully on-site Ability to lift 50lbs. Preferred Qualifications Experience with a ticketing system (Jira, Freshdesk, or similar) Exposure to TCP/IP networking fundamentals, VPN, and Wi-Fi troubleshooting Experience supporting a domain-joined enterprise environment

What We Offer Salary:

$55,000 to $60,000 annually Health, dental, and vision benefits

Job Type:

Full-time Pay:

$55,000.00 - $60,000.00 per year

Benefits:

Employee assistance program Life insurance

Schedule:

8 hour shift Ability to commute/relocate:

Milton, FL:

Reliably commute or planning to relocate before starting work (Required)

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

In person