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CG
C Global Inc
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
Job Overview We are seeking an IT Support Specialist with active CompTIA A+ certification and proven experience in a corporate Microsoft 365 / Active Directory environment to support our organization's technology infrastructure and ensure seamless operation of all IT systems. This role involves providing technical support, troubleshooting software and hardware issues, and assisting with network management. The ideal candidate will have strong communication skills, a customer service mindset, and a solid understanding of various operating systems and network protocols. This position offers an excellent opportunity to develop your IT expertise within a dynamic environment. Duties Provide technical support for hardware, software, and network issues across the organization. Troubleshoot software problems related to applications such as Microsoft Office Manage computer systems including Windows, and Windows Server environments. Assist with computer hardware setup, maintenance, and upgrades. Support network administration tasks including LAN, DNS, VPNs, firewalls, WAPs, MDM and Active Directory management. Knowledge of Microsoft HYPER-V is required. Support mobile devices and ensure security protocols are followed for all endpoints. Assist in help desk operations by responding to user inquiries promptly and professionally. Skills Strong knowledge of technical support, software troubleshooting, and computer management. Proficiency with Microsoft Office Suite, Windows OS, Windows Server environments. Experience with computer networking concepts including