IT Help Desk Technician

Position:

IT Help Desk Technician Reports to: IT Manager /

Director of IT Location:

West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401

Status:

Full-time, non-exempt

Pay Range:

$24-$28/hr+++ and up based on experience PLUS full benefits Position Summary The IT Help Desk Technician is the first line of technical support for approximately 200+ internal users across multiple branch offices. This role resolves day-to-day hardware, software, network, and application issues that keep our staffing operations running — every minute a branch is down, dispatch stops and workers don't get sent to jobs. The role supports a multi-system environment including TempWorks, Microsoft Dynamics GP (Great Plains), Avionte, Carvin, Microsoft 365, and Windows desktop/laptop fleet. IT Help Desk Technician needed for WO Partners , an established office platform business provider with branch locations throughout the Eastern United States serving the construction, light industrial, food processing industries and armed/unarmed security personnel. We are a goal-oriented entrepreneurial company. WO Partners is driven by the most successful personnel in the industry. Our firm is looking for a seasoned IT Help Desk Tech to work under the Director of IT here at our Corp office in West Palm Beach, FL (in-house). We are looking for someone who can manage their tasks and stay organized around a weekly schedule. We value hard work, discipline, autonomy, and the ability to do the job right. If you are looking for a fun environment to work hard and grow professionally, please apply this ad now! WO Partners is a unique workplace environment looking for talented technology personnel in a growth role that are up to the challenge! Our business is growing and we are thriving...come join us! Apply today! Essential Duties Serve as first point of contact for end users submitting tickets via phone, email, and ticketing system; triage, document, and resolve or escalate Troubleshoot hardware (desktops, laptops, printers, scanners, mobile devices, VOIP phones) and software issues for branch and corporate users Provision and deprovision user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applications Support the TempWorks staffing platform front-end issues (login, printing, workflow errors) and route deeper issues to the application owner Image, configure, and deploy new workstations and laptops for new branches and replacements Maintain accurate asset inventory across all branches Support multi-factor authentication, password resets, and basic security policy enforcement Provide remote support to branch staff using remote desktop tools; travel to local offices as needed Document recurring issues and contribute to the internal knowledge base Assist with new branch IT setup as the company expands toward 32 offices by 2029 Coordinate with vendors (ISPs, copier vendors, phone vendors, MSPs) on service issues Support after-hours escalations on a rotating basis as the team grows Required Qualifications 2+ years of help desk, desktop support, or MSP experience Strong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active Directory Experience with ticketing systems (ConnectWise, ServiceNow, Freshservice, or similar) Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, basic switch/router troubleshooting Strong customer service orientation — patience and clear communication with non-technical users Ability to lift up to 40 lbs (workstations, printers, network gear) Valid driver's license; ability to travel to local branches occasionally High school diploma or equivalent Preferred Qualifications CompTIA A+, Network+, or Microsoft 365 Fundamentals certification Experience supporting a multi-location business (10+ offices) Exposure to staffing software (TempWorks, Avionte, Bullhorn) or ERP/accounting systems (Dynamics GP, Sage, NetSuite) Experience with Intune, MDM, or RMM platforms MSP background a strong plus Bilingual (English/Spanish) helpful given branch workforce demographics Success Metrics (First 90 Days) First-call resolution rate ≥ 60% on Tier 1 tickets Average ticket response time ≤ 30 minutes during business hours New-hire workstation deployment ≤ 4 business hours from request Zero unresolved tickets older than 5 business days without documented reason Working knowledge of TempWorks user-side workflows and GP basic navigation Compensation & Benefits $24-$28/hr based on experience and certifications [Health/dental/vision/401k/PTO per standard package] Mileage reimbursement for branch visits Certification reimbursement after 6 months

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Can you lift 50lbs (workstations, printers, network gear)?

Education:

High school or equivalent (Required)

Experience:

Help Desk, Desktop Support or MSP:

2 years (Required) Windows 10/11, Microsoft 365 admin and

Active Directory:

2 years (Required)

Ticketing Systems:

2 years (Required)

Networking Fundamentals:

2 years (Required) Customer service: 2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

West Palm Beach, FL 33401 (Required)

Work Location:

In person