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Georgia Department of Corrections

Help Desk Support Spec 1

Pay: $30,700/yr

Posted: 4 days ago

Location: Alto, GA (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Help Desk Technician / Analyst

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Based on Georgia data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$47,978 / year median in Georgia

-1% projected decline

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Job Description

JOB CODE TITLE POSITION

POSITION POSTING BEGIN POSTING END ITT010

Help Desk Support Spec 1 00108997 Unclassified 09/02/2026 09/28/2026

Jobcode:

ITT010

Jobtitle:

Help Desk Support Spec 1

Job Category:

Administration Entry Salary:

$30,700.42

Pay Grade Max:

$47,094.70

Minimum Qualification:

High school diploma/GED and one (1) year of experience providing software or hardware customer and technical support.

Preferred Qualification:

Note:

This position serves as the entry level Operations Analysis Technician at a state prison. This position provides assistance to computer system users. Answers questions or resolves computer problems for clients primarily in person, but also via telephone, email or from remote locations.

Location Name:

Arrendale State Prison Address1: 2023 Gainesville Highway, So Address2: P.O. Box 709

City:

Alto Zipcode:

30510

County:

HABERSHAM COUNTY

Contact Name:

Ashley Greer Contact Phone#: 706-776-0612

Contact Email ID:

ashley.greer@gdc.ga.gov

Comments:

This position maybe hired as a Help Desk Support Spec 1 or 2.