Job Responsibilities:

Provide hands-on technical support for hardware, software, and network-related issues. Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment. Troubleshoot and resolve issues related to operating systems, applications, and connectivity. Assist with user account management, password resets, and security protocols. Maintain and update IT documentation, including asset tracking and support logs. Coordinate with vendors to repair IT equipment. Migrate users to new hardware while maintaining their settings, reinstalling applications, printers, etc. Travel locally to multiple client sites to provide on-site support across various business environments.

Qualifications:

Proven experience in an IT support role. Strong knowledge of Windows and macOS operating systems. Familiarity with networking concepts, including TCP/IP, DNS, and VPN. Experience with Active Directory, Microsoft 365, and remote support tools. Ability to diagnose and resolve technical issues efficiently. Strong communication and customer service skills. Ability to lift and transport IT equipment as needed. Valid driver's license and reliable transportation required.

Job Type:

Full-time Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Augusta, GA 30904 (Preferred) Ability to

Relocate:

Augusta, GA 30904: Relocate before starting work (Preferred)

Work Location:

In person