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YD
Yuvau Digital - Marketing Agency
IT Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Georgia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,047 / year median in Georgia
-2% projected decline
Job Description
Lead, coach, and manage a team of IT Support Engineers. Oversee support queues, prioritize tickets, and ensure SLA compliance. Act as the escalation point for complex IT incidents and service requests. Manage IT assets, procurement, deployment, and decommissioning. Support onboarding/offboarding, MDM, identity management, and antivirus tools. Enhance documentation, automate workflows using AI, and improve knowledge management Overview Industry
- IT•Consulting Services / Advisory Services Job Role•IT Support Employment type•Full Time•On Contract Work Mode•In Office Qualifications Any Graduate•Any Specialization Any Post Graduate•Any Specialization Any Doctorate•Any Specialization Job Related Keywords IT Service Desk Microsoft 365 Desktop Support Networking Technical Support