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Insight Global, LLC
Secret Traveling Field Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Based on Georgia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,047 / year median in Georgia
-2% projected decline
Job Description
at Insight Global, LLC in Shiloh Valley, United States Job Description Job Description Insight Global is looking for a secret cleared Field Service Engineer who is willing to travel CONUS and OCONUS up to 90% of the time. The FSE will provide technical support for the development, test, deployment, and sustainment of a complex telecommunication system. As a FSE on the program, you will be a member of a team that interacts with technical and non-technical teammates, including customers and vendors. In this role, you will be required conduct surveys, assist with the designing of installation packages, conducting equipment and cable installations, administer configurations, providing technical assistance, supporting commissioning testing, troubleshooting, and resolving issues associated with the various network elements. This position demands a broad skill set, including network engineering support, designing of installation packages, conducting equipment and cable installations, testing/troubleshooting, and resolving issues associated with the various network elements. Additionally, strong stakeholder communication, technical expertise, leadership and technical expertise is critical. The multi-dimensional nature of these responsibilities is crucial for maintaining client relationships, fulfilling contractual obligations, and achieving strategic objectives, highlighting the role's significance to the organization.
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Compensation:
$40-50/HR Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- Active Secret clearance
- Must be willing to travel CONUS and OCONUS up to 90% of the time Bachelor's degree and 6 years of prior relevant experience. Additional experience, education and training may be considered in lieu of degree.
- Working knowledge of Ciena 6500, Ciena 5160, Ciena 5171, and other ancillary equipment.
- Experience with DC power systems
- Knowledge and skillset to distinguish between Site Assessment, Site Survey, Installation, and Commissioning.
- DoD Directive 8570 Information Assurance Technical ( IAT ) Level II (such as CompTIA Security+ CE) certification or higher.
- BICSI certification
- Field Service Engineering experience
- Ciena Certification To view full details and how to apply, please login or create a Job Seeker account