OverviewOur client is looking for a Systems & Support Analyst to join their IT team in Peachtree Corners. This is a hands-on support role supporting approximately 1,000+ end users across multiple branch locations. The ideal candidate will have a strong help desk/service desk background, excellent troubleshooting skills, and experience supporting Microsoft technologies in a fast-paced environment.

This position is being added to restore a four-person service desk team and offers the opportunity to work in a collaborative, laid-back culture where team members enjoy what they do while delivering excellent customer support.

ResponsibilitiesProvide Tier 1 and Tier 2 end-user support via phone, email, ticketing system, walk-ups, and remote supportManage and resolve incidents, requests, and service ticketsTroubleshoot Windows 10/11 desktops, laptops, software, and peripheral issuesSupport user account administration, including Active Directory provisioning, deprovisioning, password resets, and access managementAssist users with Microsoft 365, Outlook, OneDrive, SharePoint, Teams, and ZoomTroubleshoot VPN, Adobe, email, printer, scanner, and card reader issuesProvide initial network troubleshooting for branch connectivity issues and coordinate with vendors or infrastructure teams as neededMonitor remote locations utilizing Meraki networking solutionsCreate and maintain technical documentation and knowledge base articlesSupport onboarding and offboarding activitiesDeliver outstanding customer service while adhering to IT support best practices

•Please note: This position is onsite Monday-Friday in Peachtree Corners, GA. Please don't apply to this posting if you're not already local to metro Atlanta and willing to work onsite