Technology Support Roswell, GA, US

• Posted 30+ days ago

• Updated 5 hours ago Contract W2 On-site $24 - $28/hr Motion Recruitment Partners, LLC Fitment Dice Job Match Score™ 🔢 Crunching numbers... Job Details Skills End-user Computing Educational Technology Media Management Issue Tracking Service Level SLA Business Intelligence Testing Network Repair Service Desk Electrical Wiring WAN Microsoft Windows Microsoft Office Microsoft Certified Professional Remote Support Computer Hardware Laptop Tablet Printers Operating Systems Microsoft Linux Microsoft SCCM Collections Technical Support Active Directory BMC Remedy LANDesk LAN Microsoft Excel Microsoft Outlook Internet Internet Explorer Google Chrome End-user Computing Educational Technology Media Management Issue Tracking Service Level SLA Business Intelligence Testing Network Repair Service Desk Electrical Wiring WAN Microsoft Windows Microsoft Office Microsoft Certified Professional Remote Support Computer Hardware Laptop Tablet Printers Operating Systems Microsoft Linux Microsoft SCCM Collections Technical Support Active Directory BMC Remedy LANDesk LAN Microsoft Excel Microsoft Outlook Internet Internet Explorer Google Chrome Summary Windows Technical Support Premier North Atlanta -based organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

Responsibilities:

Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices. Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time. Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software. Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.

Document LAN wiring diagram including:

wiring closet identification, wiring closet equipment configuration, and wiring drop identification. Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments. Windows 10, Office 365 and Active Directory experience required. Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required. Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras. Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux. Experience imaging using SCCM to create collections and push software. Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk. Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari). MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10105282

Position Id:

884618 Posted 30+ days ago Company Info About Motion Recruitment Partners, LLC Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model's success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional. Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations. We're also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.