$84,000 a year 2 hours ago Benefits Paid holidays Disability insurance Health insurance Paid time off Cell phone reimbursement Retirement plan Qualifications Windows Network infrastructure Firewall Cisco routers/switches implementation Bachelor's degree Networking equipment (troubleshooting support) Windows support Windows Server administration Full Job Description Senior IT Systems Specialist Rocket IT Client Services Team•Suwanee, GA•Full Time At Rocket IT, we empower people through human connections and better IT.

We're driven by a desire to help people thrive, starting with our internal team. We're looking for an experienced, detail-oriented Senior Systems Specialist who thrives in a fun, fast-paced environment and is enthusiastic about resolving high level technical issues and helping others succeed. As Senior Systems Specialist, you'll motivate, encourage, and grow a team of IT professionals, ensuring excellence in client satisfaction and service quality. Because you're an expert in making things better, you'll also recommend improvements to our existing strategy, security, and support processes. The ideal Senior Systems Specialist candidate has extensive server-level support experience and expertise in at least one other functional area, such as cloud services, security, and/or networking. Key Responsibilities Help people and organizations maximize IT uptime and performance Provide Tier II/III support for internal systems and client networks Mentor support staff Assess a variety of technology problems and resolve in a timely manner Remote access implementation and support Manage and troubleshoot Office 365 Document activities, steps to resolution, and process improvements Qualifications 4-year college degree (IT relevance preferred) 4+ years of IT support experience 3+ years of Windows Server experience 1+ years of Cisco switch experience Advanced competency in IP network switches, routers, firewalls Other helpful experience: ConnectWise, Cisco, Amazon Web Services, VMware, SonicWall Certifications Senior Systems Specialists must possess one or more of the following industry designations: Microsoft Azure Solution Architect Cisco CCNA or

CCIE AWS

Solutions Architect Professional VMWare VCP

Data Virtualization Have plenty of industry certifications, but not these specific ones? Go ahead and apply! Scholarships may be available for highly qualified candidates with a proven track record of certification achievement. Company Culture and Benefits The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values: Connect with People
We develop meaningful connections with clients, coworkers, and our community. Be Passionate Stewards
We help clients use technology to its greatest potential, and we're good stewards of their trust and resources. Find a Better Way
We find joy in challenges and celebrate progress and innovation. Have a Blast!
We love what we do, and we foster an authentic, supportive, and collaborative environment.

We invest in you so that you can invest in your work. 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Senior IT Systems Specialist