This position serves as the primary on-site IT resource and is responsible for maintaining reliable and secure technology operations across the facility. The successful candidate will provide help desk support, administer Microsoft 365 and Windows Server environments, maintain network and security infrastructure, support ERP systems, and ensure the availability of critical manufacturing technology. This role requires a hands-on professional who can troubleshoot issues independently, communicate effectively with end users, and manage multiple priorities in a manufacturing environment

PRIMARY RESPONSIBILITIES

End User Support Install, configure, and troubleshoot desktop and laptop computers Deploy and maintain Windows workstations Create and manage user accounts and permissions Support printers, scanners, mobile devices, and other peripherals Maintain IT asset inventory and documentation Microsoft 365 & Identity Management Administer Microsoft 365 environment Manage Exchange Online, Teams, SharePoint, and OneDrive Administer Active Directory and Microsoft Entra ID Maintain user security groups and access permissions Support multi-factor authentication and account security Infrastructure Administration Support Windows Server environments Administer Hyper-V virtual infrastructure Monitor system performance and availability Manage backups and disaster recovery processes Maintain server and infrastructure documentation Network Administration Troubleshoot network connectivity issues Support switches, wireless networks, and internet connectivity Maintain network documentation and diagrams Assist with network improvements and upgrades Monitor network performance and security Security & Compliance Implement and maintain cybersecurity best practices Monitor endpoint protection and security alerts Participate in vulnerability remediation efforts Assist with security awareness initiatives Support incident response and recovery activities Manufacturing Systems Support Support ERP software and related business applications Coordinate with vendors to resolve application issues Support production floor technology and connected systems Maintain uptime of critical manufacturing systems Physical Security & Communications Support camera surveillance systems Maintain door access control systems Support phone systems and related communications technologies Required Must be legally authorized to work in the United States without current or future employer sponsorship 3+ years of IT support experience Strong knowledge of Microsoft 365 administration Experience with Active Directory and Microsoft Entra ID Experience supporting Windows desktop and server environments Experience with Hyper-V virtualization Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and switching Experience troubleshooting hardware and software issues Strong customer service and communication skills Ability to work independently with minimal supervision Valid driver's license Preferred Associate's or Bachelor's degree in Information Technology, Computer Science, or related field Experience in a manufacturing environment Experience supporting ERP systems Experience with cybersecurity tools and best practices Experience with backup and disaster recovery solutions Familiarity with surveillance and access control systems Experience with PowerShell scripting Industry certifications such as: CompTIA A+ Network+ Security+ Microsoft certifications Azure certifications