IT Support Specialist I

IT Support Specialist I Boise, ID Job Details Full-time $53,000•$62,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Gym membership Life insurance Pet insurance Qualifications Employee onboarding Record keeping Network troubleshooting Microsoft Outlook Phone communication IT asset management Equipment installation IT service management iOS Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation Android Information security compliance Bachelor's degree Zendesk Computer hardware Staff training Hardware support Customer support ticket management Organizational skills Microsoft Teams SharePoint Onboarding process management Equipment inventory management 2 years Mobile devices Full Job Description We're looking for an IT Support Specialist I to join our growing IT team. In this role, you'll be the first point of contact for employees needing tech help — from troubleshooting hardware and software to setting up new equipment and ensuring our team can work efficiently. You'll provide reliable, consistent, and professional support that ensures our systems run smoothly and securely.

Compensation:

$53,000•$62,000 annually

Location :

On-site, Boise ID Schedule :

8am•5pm

Job Responsibilities:

Respond promptly to IT support requests via phone, email, or in person Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation Record all issues, actions, and resolutions accurately in the IT ticketing system Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software Perform hardware and software updates and upgrades as required Set up and configure workstations, equipment, and software Maintain and update inventory records for all IT assets Assist in onboarding new employees with proper technology setup and training Maintain security and compliance in all IT support activities Occasionally travel to remote offices to install or configure technology On-call and after-hours work may be required to meet the needs of this position

Qualifications:

2+ years of customer service experience Strong organizational skills and commitment to accuracy Must be able to communicate effectively with a wide variety of non-technical users Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams) Ability to troubleshoot hardware, software, printer, and network issues Skilled at documenting processes and maintaining clear records

Preferred:

Bachelor's degree or equivalent experience 2 years of relevant technical experience Familiarity with ITIL or similar best practices Experience with ZenDesk, Pulseway, and multi-location IT support Knowledge of i

OS and Android Benefits:

Employees and their families are eligible to enroll in: Medical, Dental, and Vision Health Savings Account (HSA) Company Sponsored Life Insurance Supplemental Life Insurance Long-term and short-term disability Accident protection Employee assistance program•access to counseling services and other tools to improve work/family/life balance Pet Insurance for your furry family member 401k plan Additional Insurance Programs including: UHC Rewards Rally Health One Pass Select (gym membership subscription)

Additional Perks:

VPTO (Volunteer paid time off) year-round incentives to give back to your local community Personal/Professional Development•we provide books, courses, and opportunities to attend leadership conferences Relocation opportunities to other branches across the nation Each DaBella Employee receives: 80 hours of Paid Time Off annually with incremental increases 6 paid holidays during a calendar year effective day one of employment

About DaBella:

Here at DaBella, we are a people company, and our focus is OUR people . That's why we stand behind our

Core Values:

We Lead. We Care. We Grow! Our leadership team strives to train and develop all our employees for success and growth within our organization. We fully encourage internal growth so you can reach your full potential and establish a career with us! Many of our leadership and management members started off in this same entry-level position, and now are driving the company to transform home improvement services across the country•Come join our explosive growth! For more information, please visit www.

DaBella.us #INDCORPORATE