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Datablaze

Technical Support Specialist

Entry-Level JobVerifiedNo experience needed

Career Insights for Technical Support Engineer / Analyst

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Based on Idaho data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$61,016 / year median in Idaho

-8% projected decline

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Job Description

Technical Support Specialist Datablaze - 4.0 Meridian, ID Job Details Part-time | Full-time $16 - $20 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Email customer support Technical support via phone Quality control product testing Shipping coordination Phone communication Packing Spreadsheets Product testing in engineering IT quality control Order shipping Manual packaging Managing clients in a customer support role Quality assurance in testing Resolving technical support tickets Shipping and receiving inventory management Software testing Communication skills Entry level Client interaction via phone calls Full Job Description We are a leading software provider in the GPS and Data industry and we are looking for a self-starter who is excited about working in the GPS field. We believe that having a great place to work directly correlates to our team's productivity. This is why we pride ourselves in our company culture. Our team thrives on innovators, self-starters, and teamwork, and we hope to drive that line of thinking into our daily work environment. This position may start part-time at 25-30 hrs per week or full-time depending on qualifications. Starting part-time will come with potential to move into full-time with full-time benefits. What you'll be doing: We are looking for someone who is comfortable doing everything from preparing packages for shipment and providing customer support to QA-ing software systems and handling aspects of new product integrations.
The ideal candidate will:
Possess excellent phone and email etiquette Be a team player that is excited to take on new roles Be detail oriented & have a high level of accountability Be comfortable diagnosing product issues Be highly proficient in
Microsoft Excel Duties Include:
Provide technical support and assistance to end-users Maintain accurate records of all support requests and resolutions Collaborate with team members to identify and implement solutions to recurring issues Shipping & inventory management Quality control, product testing, and product integrations
Qualifications:
Proven experience in technical support or help desk role Excellent problem-solving skills and attention to detail Strong communication skills, both verbal and written Knowledge of software troubleshooting and IT support principles would be beneficial
Pay:
$16.00 - $20.00 per hour Anticipated hours: 25 - 40 per week (M-F)
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Compensation Package:
Bonus opportunities