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Desktop Technician Level I
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Illinois data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,084 / year median in Illinois
-4% projected decline