Job Summary The Isidore Group is a Managed IT Service Provider for Small and Medium Business in the Chicagoland Area and across the country. We have recently expanded into a brand new state-of-the-art facility, and now we are looking to grow our team! We have been named a Great Place to Work and one of the Top 501 Managed Services Providers in the World! We are an Equal Opportunity Employer offering a dynamic work environment, on the job training, IT Certification Training and Exam Reimbursement, and workplace perks including a kitchen fully stocked with Starbucks coffee, gourmet teas and healthy snacks, and paid time off for volunteering. Company Culture We are a social, lively, and fun-loving group that values hard work and seeks successful outcomes. Everyone is expected to give their all for everyone's mutual success. This is not a standard 9 to 5 job; we all work until the job is done. Additionally, we promote a work-life balance and encourage all of our co-workers to take part in our numerous team-building events throughout the year. Working for The Isidore Group is like being part of a family. We place immense value on our culture. An ideal candidate will be able to fit in seamlessly. General Summary IT Support Help Desk Technician (Level 1) is responsible for assisting end-user with common computer issues including password resets, e-mail issues, basic troubleshooting and ticket escalation. Ensuring client satisfaction and superb communication skills are essential in this position.

Working Conditions:

Normal professional, office environment. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Applicants MUST reside in the Greater Chicagoland Area and must be authorized to work in the US.

Responsibilities and Duties Essential Duties and Responsibilities:

The IT Support Help Desk Technician (Level 1) position is a key contributor to the success of managing our clients' networks. This is achieved by quickly resolving incidents and tickets our clients open tickets, and by constantly monitoring alerts generated by our tools to resolve incidents before our clients are aware. All member of our technical staff are encouraged to achieve and maintain CompTIA A+, Network+, and Security+ certification. Training resources and test vouchers are provided for CompTIA, Microsoft, VMWare, and other programs to all technical coworkers.

Expected Outcomes:

Success in the IT Support Help Desk Technician (Level 1) position will be based on your ability to meet or exceed our client's expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements. The team will be graded on the profitability of the client agreements and on the number of incidents that are able to be resolved before affecting the client. Qualifications and Skills Knowledge, Skills, and/or

Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work on multiple priorities and/or projects simultaneously. Excellent listening and communications skills, both verbal and written. Strong customer relationship skills. Organized, detail oriented and self-motivated. Ability to provide and maintain detailed documentation on each job. Strong computer skills and the ability to effectively communicate through e-mail. Knowledge of basic networking configurations Experience in Windows 7, 8, and 10 Operating Systems. Ability to remain in contact with the client thru the completion of the incident. Problem-solving abilities and ability to meet reasonable deadlines. Ability to build positive and collaborative relationships. Willingness to develop professionally. Ability to work with little supervision and manage a team.

Educational / Vocational

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Previous Experience Recommendations:

A+ Certification is preferred. NET+ Certification is preferred. Security+ Certification preferred. Microsoft Certified Professional (MCP) is preferred. 1-year experience in computer network management is preferred Experience in managing end client networks is preferred. Benefits We offer a comprehensive benefits package that includes: Sick time Two weeks paid vacation per year Holiday Pay 401(k) with up to 4% matching Health, dental and vision insurance (We pay up to 80% of employee premiums and up to 50% for dependents) Life insurance (100% employer paid) Cell Phone Reimbursement and much more.

Job Type:

Full-time Pay:

$38,000.00

•$43,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Can you work shifts ranging from 7 am

•4 pm to 10 am

•7 pm?

Education:

Bachelor's (Preferred)

Experience:

IT Help Desk /

Support:

1 year (Preferred)

License/Certification:

Driver's License (Required) CompTIA A+ (Preferred) CompTIA Network+ (Preferred) CompTIA Security+ (Preferred) Ability to

Commute:

Burr Ridge, IL 60527 (Required) Ability to

Relocate:

Burr Ridge, IL 60527: Relocate before starting work (Required)

Work Location:

In person