IT Field Service Technician

at Insight Global, LLC in Decatur, Illinois, United States Job Description Job Description An employer is seeking an entry level Field Services position, but the person must be organized and capable of planning, scheduling, and executing employee user moves, which is the primary responsibility of the role. This includes coordinating with Administrative Services, communicating directly with employees about their move schedules, and physically relocating and reconnecting their IT equipment at their new workspace.

Additional responsibilities include:

• Executing user moves and MAC work while maintaining cabling and network standards
• Installing end user devices including PCs, printers, phones, headsets, and peripherals
• Supporting digital signage deployments across office and plant locations
• Coordinating IT asset disposal through ServiceNow workflows
• Assisting with basic data infrastructure work including rack equipment, patching, and cabling The role requires someone who communicates well with users and internal teams and is comfortable with both planning work and performing hands on tasks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1+ year of IT support experience (field services, service desk, or desktop support background is fine) with comfort doing physical work like PC setups, moves, installs, and rack & stack (able to lift up to 50 lbs) Strong ownership mentality / go-getter attitude

• able to figure things out independently, follow up without being asked, and look for the next task without needing hand-holding Strong communication and coordination skills, including working closely with Administrative Services and sending clear email communications directly to end users Organized and accountable, capable of planning, scheduling, and executing user moves (PC tear-down, relocation, re-installation) while maintaining standards Entry-level but career-minded IT professional•eager to learn, actively taking trainings, not overqualified, and comfortable doing hands-on "grunt work" in a long-term contract role To view full details and how to apply, please login or create a Job Seeker account